Refund Policy

Return and Refund Policy

Thank you for shopping at Rollet Store! We value your satisfaction and strive to provide the best products and customer experience. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  • Eligibility:
    To be eligible for a return:

    1. The item must be unused, in its original packaging, and in the same condition as when you received it.
    2. The return must be initiated within [ 30 days] from the date of purchase.
    3. Certain items (e.g., software, gift cards, or clearance items) may not be eligible for returns. These will be clearly marked on the product page.

  • Process:

    1. Contact our customer support team at [Insert Email Address] or through [Insert Contact Form Link] to request a return authorization.
    2. Provide proof of purchase (e.g., order confirmation or receipt).
    3. Once approved, we will provide you with a return shipping address.

  • Shipping:

    • Customers are responsible for return shipping costs unless the item was defective or the wrong product was sent.
    • We recommend using a trackable shipping service and purchasing shipping insurance.

Refunds

  • Eligibility:
    Refunds will be issued once we receive and inspect the returned item. You will be notified via email about the status of your refund.

  • Processing Time:
    Approved refunds will be processed within [ 7-10 business days] and credited to your original payment method.

  • Non-Refundable Items:

    • Items not in their original condition, damaged, or missing parts due to customer mishandling.
    • Items returned after the allowed return period.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [Insert Email Address].

Damaged or Defective Items

If you receive a damaged or defective product, please notify us within [ 7 days] of delivery with supporting photos/videos. We will arrange for a replacement or refund at no additional cost.

Cancellations

  • Orders can be canceled within [ 24 hours] of purchase for a full refund. After this window, cancellation may not be possible if the order has already shipped.

If you have any questions or need assistance, please don’t hesitate to contact us:

  • Email: rolletstorehelp@gmail.com

Thank you for choosing Rollet Store!